SMS policy.

Who's texting you

Texts come from Good Times Billiards in Lakewood, CA. Our digital waitlist and booking systems are powered by our partner Pool Hall Master (poolhallmaster.com), which uses Twilio as its SMS carrier. Every text we send identifies the venue at the top — if a message doesn't start with our name, it's not from us.

What we'll text you

When you opt in by checking the SMS box on our waitlist or booking form, you'll get transactional, event-driven messages only — never marketing blasts unless you separately opt in to special offers. The texts we send fit one of these:

• Waitlist join: a confirmation that you're on the list, plus a link to check your position.
• You're next: a heads-up when you're the next party in line.
• Table ready: the table number when it's your turn.
• Booking confirmation & reminder: if you reserved a table online.
• Time check: friendly heads-ups during your session (e.g. 55 minutes in).
• Cancellation: if you remove yourself from the waitlist or your booking is cancelled.

How often you'll hear from us

Message frequency is event-driven, not scheduled. You'll usually get one to three messages per waitlist visit (join → you're next → table ready) and one to three per booking (confirmation → reminder → check-in). We don't send marketing texts to the SMS notifications channel.

Message and data rates may apply based on your mobile plan. Check with your carrier if you're unsure.

Stopping or pausing messages

You can opt out at any time. Reply STOP to any text from us and we'll stop sending you SMS messages (you'll still get one confirmation that you've been unsubscribed). To start receiving texts again, reply START or rejoin the waitlist.

Need help? Reply HELP to any of our texts and we'll respond with how to reach us. You can also call the room at (562) 420-9556 or email play@gtbilliards.com.

Marketing texts (separate opt-in)

When you join the waitlist there is a separate, optional checkbox to receive special offers from Good Times Billiards (drops, tournament invites, member nights). Leaving it unchecked has no effect on your waitlist or booking texts — those run on the transactional channel above. Marketing opt-outs are honored the same way: reply STOP.

What we collect, and how long we keep it

• Name + mobile number: required so we can identify you when your table is ready.
• Email (optional): only used to email a copy of your waitlist confirmation if you provide it.
• Party size + table preference: so we seat you at the right table.
• Timestamps: when you joined, when you were alerted, when you sat down.

Active waitlist entries are kept until your session is complete. After that, entries are retained for 90 days so we can resolve disputes or look up history if you ask. Booking records follow our broader account policy. Marketing opt-ins are kept until you opt out.

We do not sell or rent your phone number. Your information is shared only with Pool Hall Master (our waitlist/booking platform) and Twilio (the SMS carrier) for the sole purpose of getting the message to your phone. Mobile opt-in data and consent are not shared with any third parties or affiliates for marketing purposes.

Questions, corrections, or deletion requests

To request a copy of your data, fix something we have wrong, or have your record deleted — call us at (562) 420-9556 or email play@gtbilliards.com. Include the phone number you signed up with so we can find you quickly.

This SMS policy works alongside our broader shipping and returns policies for the shop. By checking the SMS consent box on our forms, you agree to the terms above. We may update this page from time to time — the latest version always lives at this URL.